Privacy Policy for Avatar Arc

Last Updated: July 14, 2024

Welcome to Avatar Arc! We’re excited to have you here. This document explains how we, AI Creations (ABN 24545074491), collect, use, and protect your information when you use our website https://avatararc.ai/ and our AI Chat services (collectively, the “Services”).

Our goal is to be transparent and straightforward. By using Avatar Arc, you agree to the practices described in this policy. If you have any questions, please don’t hesitate to reach out.

1. The Information We Collect

To provide and improve our AI Chat service, we need to collect some information. We’ve broken it down into two simple categories:

Information You Give Us Directly

• Account Details: When you sign up, we collect your email address and authentication details to create and secure your account.
• Your Conversations: This includes the prompts you type, the conversations you have with our AI, and any feedback you provide. This is essential for the service to function.
• Payment Information: If you subscribe to a paid plan, your payment details are handled securely by our payment processor, Stripe. We never store your full credit card number on our servers.
• Communications: When you contact us for support or send us feedback, we keep a record of that conversation to help you and improve our services.

Information We Collect Automatically

• Usage Data: We collect information about how you interact with Avatar Arc—which features you use, the chats you create, and your general preferences. This helps us understand what’s working and what’s not.
• Log & Device Data: Like most websites, we automatically collect your IP address, browser type, device information, operating system, and the dates and times you access our Services. This helps with troubleshooting and security.
• Cookies: We use cookies and similar technologies (like Google Analytics) to help our site run smoothly and to gather anonymous data about how people use our service. This is vital for making Avatar Arc better for everyone.

2. How We Use Your Information

We use the information we collect to do a few key things:

• Provide and Maintain the Service: To create your account, let you log in, and deliver the AI chat experience.
• Process Payments: To manage your subscription and handle billing.
• Improve Avatar Arc: We analyze usage data and feedback to fix bugs, add new features, and enhance the overall experience.
• Communicate with You: To send you important service updates, security alerts, and support messages.
• Stay Safe and Legal: To protect our platform from fraud, comply with legal obligations, and enforce our terms.

3. How We Share Your Information

We do not sell your personal data. However, we do share it with a few trusted partners who help us run our service. We only share what is necessary.

• Third-Party Service Providers: We rely on other companies for essential services. This includes:
  • AI Model Providers (e.g., OpenAI, Google, Anthropic, Amazon) to power the chat responses.
  • Identity Management (Clerk) to handle secure logins.
  • Payment Processing (Stripe) for secure billing.
  • Analytics (Google Analytics) to understand usage patterns.
  • Error Reporting & Feedback (Sentry) to help us find and fix bugs.
• Legal Reasons: If we are required by law, a court order, or other legal process, we may have to disclose your information. We will only do so if we believe in good faith that it’s legally required.
• Business Transfers: If we are involved in a merger, acquisition, or sale of our assets, your information may be transferred as part of that deal. We will notify you if this happens.

4. Your Rights and Choices

You are in control of your personal information. Here are your rights:

• Access and Update: You can access and update your account information at any time through your profile settings.
• Data Deletion: You can request the deletion of your account and personal information. Please note that we may need to retain certain data for legal or security reasons.
• Opt-Out: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link. You can also manage non-essential cookies through your browser settings.
• Lodge a Complaint: If you have any concerns about how we’re handling your privacy, please contact us first so we can try to make things right.

5. Data Security and Retention

Protecting your data is a top priority. We use industry-standard security measures like encryption and access controls to keep your information safe.

We retain your personal information only for as long as we need it to provide you with our Services, or as required to comply with our legal obligations.

6. International Data Transfers

Our Services are global, which means your information may be stored and processed in servers outside of your home country. When we transfer data internationally, we use appropriate safeguards (like Standard Contractual Clauses for users in the EU) to ensure your information remains protected.

7. Changes to This Policy

The world of tech changes quickly, and we may need to update this policy from time to time. If we make significant changes, we will let you know via email or a prominent notice on our website.

8. Contact Us

Have questions, comments, or requests about this Privacy Policy? We’re here to help.

Please get in touch with our support team at: support@avatararc.ai